An address update/change can be easily done as long as the order has not been processed. Once the package is ready to dispatch, the request may be difficult to accommodate.
Personal difficulties may arise and we can empathise with the situation. Do inform us as soon as possible and we will try our best to accommodate the request.
In case you are moving to a different country, you can rest easy. We deliver internationally as well. Please get in touch with us to coordinate the delivery.
For any further queries, write to us at info@kulturedxb.com or give us a call at +971 4 399 190 or at +971 56 515 0500.

We will keep you updated on your order via email or SMS along with a tracking link to enable tracking from the moment you make a purchase, up until delivery.
For domestic standard shipping,Couriex  may take 3-5 business days

Please note that depending on the day, destination and time of placing the order, your shipping arrival date will vary. Apart from unforeseen circumstances, that will be out of our control, delays in delivery are occasional and will be informed to you in advance.
While orders can be delivered on Saturdays, those orders placed on the weekend in the UAE (Friday, Saturday), as well as public holidays, will be processed on Sunday (the next working day).

Our international courier partner is Couriex  courier services, which will be handling the international parcel delivery from our end.

We will keep you updated on your order via email or SMS along with a tracking link to enable tracking from the moment you make a purchase, up until delivery.
For international shipping, the delivery will depend on the distance.

Couriex  International Shipping Standard - 1-3 weeks

Couriex International Shipping Expedited - 4-12 business days
Please note that depending on the day, destination and time of placing the order, your shipping arrival date will vary. Apart from unforeseen circumstances, that will be out of our control, delays in delivery are occasional and will be informed to you in advance.
Public holidays and customs may affect the delivery timeline.

For any further queries, write to us at info@kulturedxb.com or give us a call at +971 4 399 190 or at +971 56 515 0500.

• Absolutely. We’d love for you to visit our cafe while you’re at it. Who knows, maybe something more may just catch your eye!

Just click on “Self-Pickup” during checkout to avail of this service.

Address:
Villa 106, Jumeirah 113114,
Dubai - United Arab Emirates

For estimated quotes as well as export rates in UAE Dirham, please write to us at info@kulturedxb.com and we shall share the rate card along as per the weight, with you.

These duties and any other related charges will be borne by the receiver of the product, whatever they may be.

For estimated quotes as well as domestic shipping rates in UAE Dirham, please write to us at info@kulturedxb.com and we shall share the rate card along as per the weight, with you.

Please note, domestic shipping within the UAE will not be subjected to any customs or tax duties within the UAE.

Within the UAE, as long as circumstances don’t come to standstill, we will try our level best to ensure the product delivery.
Postal and delivery services can see slight delays in these circumstances, due to the lack of staff. We do not foresee a delay of great proportions regardless. If however, there are any delays, you will be informed by email along with an updated status of your package.
For any further queries, write to us at info@kulturedxb.com or give us a call at +971 4 399 190 or at +971 56 515 0500.

You will receive an email from the team once the order has been dispatched along with a text message from DHL when the delivery is en route.
You can track your package using the parcel tracking number at this link: https://www.dhl.com/ae-en/home.html
Delivery charges will be automatically calculated at the checkout page.
All product prices quoted are inclusive of VAT. Your street address and local phone number are required to fulfil the delivery.

On payment, you will receive an email from the team confirming your order and payment within an hour of placing the order and making the payment.
Our goal is to dispatch all orders within the first 24 hours of placing the order(this does not include the weekends and UAE public holidays), usually earlier.
Delivery will take up to 8 working days within the UAE city limits from the moment you place your order.
While we strive to do our best with every delivery, sometimes there may be a delay or two if the delivery is affected by factors Kulture House Dubai cannot control and hence, cannot be guaranteed.
For any further queries, write to us at info@kulturedxb.com or call us at +971 4 399 190 or at +971 56 515 0500 for an immediate response.

Our courier partner, DHL will be delivering all the packages. Hence, all orders can be tracked. An email notification will be sent out from our end once the order is shipped out along with a text message from DHL specifying your parcel tracking number.
In addition, customers can check their recent orders on ‘My Account’ to view their package status and items in the cart.